General

Does your space offers free parking?

There are designated parking spaces for our members and free visitor parking for guests. There are also ample of free street parking within walking distance.

How can I get to your space?

We are located at the South Western corner of No. 6 road & Cambie road in Richmond, gateway to HWY 91, with easy access to HWY 99 & Knight Street connecting to Vancouver, Burnaby, Surrey or Delta. There are also Translink busses within walking distance with direct access to the Canada Line.

What is your opening hour?

We open from Monday to Friday 9:00am to 5:30pm, closed on statutory holidays. We offer 24/7 access for certain membership types, please check our membership plans for more details.

Membership Plans - FAQ's

How can I become your member?

  • Book a tour with us.
  • Complete a member agreement. Discounts are available for longer terms, 6-months and 12-months.
  • Welcome to our community!

Is there any commitment when renting your space?

For Private Offices and Dedicated desks members, there is an initial commitment of 3-months follow by a month-to-month term. Discounts are available for longer terms, 6-months and 12-months.

For Hotdesk members, there is no initial commitment and you can join anytime by a month-to-month term.

Meeting Rooms - FAQ's

How can I book your meeting rooms?

For members, we offer you a seamless in-app meeting room booking experience. You can use our app to view real-time availability of meeting rooms and book them in a tap. You can see which meeting rooms are available and when, create your booking with a few simple taps, add invitees, and choose which plan you’d like to use to pay.

For non-members, please fill in the inquiry form on our website or contact us directly for bookings.

What is the cancellation policy?

We require a 48-hours notice for a full refund.

How far in advance should we book the room?

We recommend booking 1-2 weeks in advance.

Is printing free? If not, how much?

Printing is $1.50 (up to 10 pages) and $0.15 per additional pages

Event Space

When can I book your space for events?

Our event space is only available on weekends and after 5:30 pm on weekdays. Minimum 3 hours booking are required for all events and we recommend booking 2 - 4 weeks in advance.

Can we bring in food?

We welcome outside catering. If you need help, we have our own list of preferred caterers.

Can we serve alcohol in our events?

Events serving alcohol are required to obtain their own liquor license for the event and follow all other requirements outlined by BC’s liquor control and licensing branch. A cleaner must be arranged and paid for by any event with alcohol that also has over 50 people expected to attend.

Do I need to set up for the event?

All event fees include an onsite staff to oversee the event, however the rental party is responsible for set-up, take down and clean-up for their event. A $100 refundable damage deposit is required for all events. A separate cheque may be held & returned upon completion of inspections. Damage deposit refunds will be issued within 7 days after the event.

What is the booking and cancellation policy?

A deposit equal to 50% of the total reservation is payable at time of booking, remainder is due by the date of your event. If the rental group needs to cancel, they must do as at least 14 days prior to the event, otherwise the deposit will be forfeited.

Virtual Office -FAQ's

Can I use your address to register my business license?

Yes. You can use it to register your business with the Government of Canada and apply for a business license with the City of Richmond.

How do I know when I have new mail?

We notify you when there’s any new mail for you on the same-day that it was delivered.

When can I pickup my mail?

Our mail pickup hours are Monday to Friday, 9AM to 5:30PM. Our front desk staff will personally release your mail once your identity has been validated.

Do I get my own mailbox?

No, but you can rent your own mailbox with extra cost per month, subject to availability.

How to renew subscription?

The subscription will automatically renew for the same original length, unless you’ve requested otherwise.

What’s the cancellation policy?

We require a 30-days notice, by email or post, in order for us to cancel your subscription.

Need some help?

Phone

(778) 798 9767

Email

info@hycityhub.com